FAQ

Frequently Asked Questions

Learn about Budget vs Premium hosting, Ryzen CPUs, billing, locations, and support on Nether Host.

What locations do you offer?

We offer servers in the United States, Europe, and Asia. You can choose the location that is closest to you or your players for the best performance.

What is Budget vs Premium hosting?

Budget hosting uses Ryzen 5 5600X or equivalent CPUs at $1/GB of RAM. Premium hosting uses AMD Ryzen 9 7950X3D CPUs at $2/GB. Both tiers include DDoS protection, the Nether Panel, and 24/7 support — Premium is best for heavy mods and large player counts.

What CPUs do you use?

Budget nodes run Ryzen 5 5600X or equivalent. Premium nodes run AMD Ryzen 9 7950X3D. You choose the hardware tier when purchasing a plan.

What is your support response time?

Our expert team is available 24/7, with an average response time of under 45 minutes. We're always here to help, day or night.

Can I upgrade my server later?

Absolutely! You can upgrade your server at any time through your dashboard. Your data and world will be seamlessly transferred to the new plan.

Does my server have DDoS protection?

Yes! All our servers come with enterprise-grade DDoS protection included at no extra cost. Your server stays online even during attacks.

What payment methods do you support?

We accept payments in any currency using PayPal or Stripe (credit/debit cards).

Do you offer dedicated IPs?

Yes! Add dedicated IPs to any server: 1 for $2.99/mo, 2 for $4.99/mo, or 3 for $6.99/mo.

What's your refund policy?

We offer a 48-hour money back guarantee. You can refund your server within 48 hours of purchase if you're not satisfied.

How can I get in touch with your support team?

You can contact our support team by opening a ticket in your dashboard or by contacting us on Discord.

Do you offer any discounts?

We almost always have a discount running. You can check our latest news on our website or Discord server.

How many servers can I have?

There is no limit to the number of servers you can have! You can purchase as many servers as you'd like.

What server software do you support?

We support Paper, Vanilla, Fabric, Forge, Velocity, Geyser, Bedrock, and more. You can switch software anytime from the Nether Panel after purchase.

How do I get started?

Create an account, pick a Budget or Premium plan, complete checkout, and start your server from the Nether Panel. Our documentation at docs.netherhost.cc walks through every step.

Still have questions?

Check our full documentation for detailed guides on the Nether Panel, plugins, modpacks, billing, and more at docs.netherhost.cc, or reach out on Discord.

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